DELIVERY INFORMATION

UK delivery cost:

For orders above £75.00 - FREE

For orders below £75.00 - £3.95

UK delivery times:

For frames only  – within 9 working days.

For glasses with prescription  – within 14 working days.

Please allow up to an additional 5 working days in the current climate for delivery. For more complex prescriptions, certain lens options like varifocal, coatings and tints delivery times may be increased. Rarely, a frame advertised may be discontinued or temporarily out of stock. In that case, we will inform you, offering either a similar alternative or refunding the full amount.

As soon as your order has been placed, you will receive a confirmation email. After this, upon dispatch you will receive a second email. We use Royal Mail to deliver the order to you.

We aim to deliver our items within the time frame mentioned above. If you would like your delivery:

- On a specific date

- At a given time

- At a different address (e.g. Work)

- Or if you have special instructions

Please contact us before placing your order and we will strive to meet your requirements.

We charge £15.00 for delivery outside the UK.

We do deliver to countries outside the UK. Brexit has caused some uncertainty regarding shipping and taxes in certain countries which is constantly changing. Contact us by email for additional information.

PLEASE NOTE: For international deliveries outside the UK, you may incur an additional import duty/tax/customs charge. You will need to pay this to receive the item. The exact amount depends on the recipient country.

For more assistance regarding delivery for different countries, please contact our Customer Support at sales@theglassescompany.co.uk.