Returns and Refunds
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Returns and Refunds

 

Here at The Glasses Company we want you to be 100% satisfied with your new purchase. We offer a quibble-free 14 day returns policy whereby if you are unhappy with the product, we will offer either a refund or exchange.

How to return an item

 

If for any reason you are not completely satisfied with your product, please email us at sales@theglassescompany.co.uk. We will do our best to agree a solution together and help settle any issues you may have. If you are still unhappy, we will refund the product.


You must email us first to authorise a refund or exchange at sales@theglassescompany.co.uk.

Our returns policy

 

- Goods must be received by post within 14 days of receipt.

- It is your responsibility to return the original item in perfect saleable condition with original branding, tags, case and cleaning cloth.

- All our frames undergo strict quality control. Before every frame is dispatched, images are taken. If there are signs of deliberate damage to frames, a refund shall not be authorised.

- The cost of return delivery will not be refunded unless there is a manufacturing or administrative fault.

- If there is a fault, return delivery will be refunded at the standard delivery cost (£3.95).

- Refunds will be made to the original account from which the payment was made.

- Prescription lenses are non-refundable unless there is an administrative or manufacturing error on our side. The complete cost of the lenses will be deducted from the refund (minimum £20.00). 

- Upon receipt of the returned item, please allow up to 5 working days for the refund to be processed.

- If two or more items are returned, you will incur a £10.00 restocking fee per item.

We strongly recommend you use a courier which provides special delivery if you are returning your goods. Ensure the products are securely and appropriately wrapped to avoid damage during transit. We cannot take any responsibility for such damage.

Our returns address

 

The Glasses Company

180 Marsh Road
Luton
Bedfordshire
LU32QL

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