Returns and Refunds
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Returns and Refunds


Here at The Glasses Company we want you to be 100% satisfied with your new purchase.

How to return an item


If for any reason you are not completely satisfied with your product, please email us at We will do our best to agree a solution together and help settle any issues you may have. If you are still unhappy, we will refund the product.


No need to rush when returning or exchanging an item. We have extended our returns period for the Christmas season. You may return or exchange your item until 31st January 2022. Happy shopping!

You must email us first to authorise a refund or exchange at

Our returns policy


- If for any reason you are not 100% satisfied with your glasses, please email us at Emails are answered within 1 working day.

- The Glasses Company will not take any responsibility and will not reimburse if prescription lenses are altered by a third party.  

- Goods must be received by post within 14 days of receipt.

- It is your responsibility to return the original item in perfect saleable condition with original branding, tags, case and cleaning cloth.

- All our frames undergo strict quality control. Before every frame is dispatched, images are taken. If there are signs of deliberate damage to frames, a refund shall not be authorised.

- The cost of return delivery will not be refunded unless there is a manufacturing or administrative fault.

- If there is a fault, return delivery will be refunded at the standard delivery cost (£3.95).

- Refunds will be made to the original account from which the payment was made.

- Varifocal lenses are fully refundable within 30 days of purchase.

- Prescription lenses (excluding varifocals) are non-refundable unless there is an administrative or manufacturing error on our side. The complete cost of the lenses will be deducted from the refund (minimum £20.00). 

- Upon receipt of the returned item, please allow up to 5 working days for the refund to be processed.

We strongly recommend you use a courier which provides special delivery if you are returning your goods. Ensure the products are securely and appropriately wrapped to avoid damage during transit. We cannot take any responsibility for such damage.

Our returns address


The Glasses Company

180 Marsh Road

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