Returns and Refunds
Free Delivery on orders over £75.00
Seek expert advice from opticians
Free prescription lenses
Shopping Cart £ 0

You have no items in your shopping cart.

Need help?

Call us: 01582 575886


Returns and Refunds


Here at The Glasses Company we want you to be 100% satisfied with your new purchase. We offer a quibble-free 14 day returns policy whereby if you are unhappy with the product, we will offer either a refund or exchange.

How to return an item


If for any reason you are not completely satisfied with your product, please call us on 01582 575886. We will do our best to agree a solution together and help settle any issues you may have. If you are still unhappy, we will refund the product.

We must speak over the phone first to authorise a refund or exchange.

Our returns policy


- Goods must be received by post within 14 days of receipt.

- It is your responsibility to return the original item in perfect saleable condition with original branding, tags, case and cleaning cloth.

- All our frames undergo strict quality control. Before every frame is dispatched, images are taken. If there are signs of deliberate damage to frames, a refund shall not be authorised.

- The cost of return delivery will not be refunded unless there is a manufacturing or administrative fault.

- If there is a fault, return delivery will be refunded at the standard delivery cost (£3.95).

- As prescription lenses are custom-made, the cost of the lens package will not be refunded - minimum £30.00.

- For frames bought with free standard prescription lenses (Plastic 1.5 index), £30.00 will be deducted from the total value of the refund. 

- Refunds will be made to the original account from which the payment was made.

- Upon receipt of the returned item, please allow up to 14 working days for the refund to be processed.

- Three or more items are returned will incur a £10.00 restocking fee per item.

We strongly recommend you use a courier which provides special delivery if you are returning your goods. Ensure the products are securely and appropriately wrapped to avoid damage during transit. We cannot take any responsibility for such damage.

Our returns address


The Glasses Company

180 Marsh Road

Keep up to date with the latest news