Returns and Refunds
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Returns and Refunds

 

Here at The Glasses Company we want you to be 100% satisfied with your new purchase. We offer a quibble-free 14 day returns policy whereby if you are unhappy with the product, we will offer either a refund or exchange.

How to return an item

 

If for any reason you are not completely satisfied with your product, please call us on 01582 575886. We will do our best to agree a solution together and help settle any issues you may have. If you are still unhappy, we will refund the product.


We must speak over the phone first to authorise a refund or exchange.

Our returns policy

 

- Goods must be received by post within 14 days of receipt.

- It is your responsibility to return the original item in perfect saleable condition with original branding, tags, case and cleaning cloth.

- All our frames undergo strict quality control. Before every frame is dispatched, images are taken. If there are signs of deliberate damage to frames, a refund shall not be authorised.

- The cost of return delivery will not be refunded unless if it is a manufacturing or administrative fault.

- As prescription lenses are custom-made, the cost of the lens package will not be refunded - minimum £30.00.

- For frames bought with free standard prescription lenses (Plastic 1.5 index), £30.00 will be deducted from the total value of the refund. 

- Refunds will be made to the original account from which the payment was made.

- Upon receipt of the returned item, please allow up to 14 working days for the refund to be processed.

- Three or more items are returned will incur a £10.00 restocking fee per item.

We strongly recommend you use a courier which provides special delivery if you are returning your goods. Ensure the products are securely and appropriately wrapped to avoid damage during transit. We cannot take any responsibility for such damage.

Our returns address

 

The Glasses Company

180 Marsh Road
Luton
Bedfordshire
LU32QL

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